The key issue is usually notice

Most premises cases require proof that the owner or operator knew, or should have known, about a dangerous condition. Cleaning logs, inspection routines, prior complaints, and video can become central.

Control matters

A store, landlord, tenant, snow contractor, or management company may share responsibility depending on who controlled the area and who had the duty to inspect or repair it.

Report the incident before leaving

An incident report, employee name, photos, and witness information can prevent later disputes about where and how the fall happened.